Page 1: Counselling and Wellbeing Complaints

The Student Counselling, Health and Wellbeing Service aims to provide a safe, supportive and welcoming environment where equality and diversity is fostered and where everyone is treated with dignity and respect. We are very sorry if this is not aligned to your experience of our service and would welcome your feedback in this form.

What will happen to my data? All data collected in your online submission will be held confidentially, securely and within the European Economic Area by Online Surveys which is a service provided by JISC under contract to the University. Your data will normally be retained by Cardiff University, in accordance with Records Management Policy and Records Retention Schedules, for a period of 6 years following the end of your relationship with the service. Some of the information you provide will be anonymised and may be made available to other parts of the University and more widely for statistical and analysis purposes to help inform and improve the services on offer. Once submitted, your completed documentation will be processed by our Team. 

If you would like to complete this form in Welsh please click here.

About You

6.6. Please tell us when you contacted our service to ask for support: Required
7.7. Please tell us the type of support you wanted to access Required
8.8. Have you utilised any other sources of support that are available to you? Required
9.9. Please select which of the following statements relate to the complaint that you would like to raise Required
11.11. How would you like us to respond to your complaint?